Privacy Policy
Last updated: 31/03/2026
Introduction
Inside Talk (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our therapy and counselling services.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller Information
Data Controller: Inside Talk
Contact Email: privacy@insidetalk.co.uk
Information We Collect
Personal Information
- Name, email address, phone number
- Date of birth and age
- Emergency contact details
- Payment and billing information
- Session notes and therapy records
- Mental health information relevant to your treatment
Technical Information
- IP address and browser information
- Cookies and similar tracking technologies
- Usage data and website analytics
- Video call technical data (for online sessions)
How We Use Your Information
Legal Basis for Processing
- Consent: For marketing communications and non-essential cookies
- Contract: To provide therapy services and process payments
- Legal Obligation: For safeguarding and professional regulatory requirements
- Vital Interests: In emergency situations to protect life
Purposes
- Providing therapy and counselling services
- Maintaining clinical records and treatment notes
- Processing payments and managing appointments
- Communicating about your treatment
- Complying with professional and legal obligations
- Improving our services and website functionality
Data Retention
We retain your personal data for the following periods:
- Clinical Records: 7 years after last contact (as per professional guidelines)
- Financial Records: 6 years for tax and accounting purposes
- Marketing Data: Until you withdraw consent
- Website Analytics: 26 months maximum
Records for clients under 18 are retained until the client reaches 25 years of age, or 7 years after treatment ends, whichever is longer.
Your Rights
Under UK GDPR, you have the following rights:
- Right of access to your data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
- Right to complain to the ICO
To exercise any of these rights, please contact us at privacy@insidetalk.co.uk
Data Security
We implement appropriate technical and organisational measures to protect your data:
- End-to-end encryption for video calls and data transmission
- Secure, encrypted storage systems
- Regular security audits and updates
- Staff training on data protection
- Access controls and authentication measures
- Regular backup and disaster recovery procedures
Sharing Your Information
We may share your information only in the following circumstances:
- With your consent: When you explicitly agree to sharing
- Professional consultation: With supervisors or colleagues for clinical purposes (anonymised where possible)
- Legal requirements: When required by law or court order
- Safeguarding: If there's a risk of harm to you or others
- Service providers: With trusted third-party processors (under strict data processing agreements)
We never sell or rent your personal information to third parties.
Cookies and Tracking
We use cookies and similar technologies for:
- Essential website functionality
- Analytics to improve our services
- Remembering your preferences
- Security and fraud prevention
You can manage cookie preferences through your browser settings or our cookie banner.
International Transfers
Your data is primarily stored and processed within the UK. If we need to transfer data outside the UK, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard Contractual Clauses
- Binding Corporate Rules
- Certification schemes
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. The “Last updated” date at the top of this policy indicates when it was last revised.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: privacy@insidetalk.co.uk
Information Commissioner's Office (ICO):
If you believe we have not handled your data properly, you can complain to the ICO.
Website: ico.org.uk | Phone: 0303 123 1113